Complaints Form

Name *

Date Of Birth *

Email Address *

Contact Number *

Address *

Student Status: *Potential student (not enrolled, but seeking to enrol)Enrolled student

Student Number *

Select Your CourseSelect CourseCHC30121 – Certificate III in Early Childhood Education and CareCHC50121 – Diploma of Early Childhood Education and CareAUR20220 Certificate II in Automotive Air Conditioning TechnologyAUR30320 Certificate III in Automotive Electrical TechnologyAUR30620 Certificate III in Light Vehicle Mechanical TechnologyAUR31120 Certificate III in Heavy Commercial Vehicle Mechanical TechnologyAUR40216 – Certificate IV in Automotive Mechanical Diagnosis

Choose the option that best describes your Complaint. If your Complaint type is not listed below, click ‘other’ and describe briefly. *Non-Academic MattersAcademic Matters

Non-Academic Matters *Student Support Services (course application and enrolment processes)Facilities and Amenities classrooms/venue/grounds)General administration (fines and payments)Perceived discrimination, unfairness and injusticeBullying, harassmentUse or misuse of personal informationConduct of staff – non teaching staffOther

Academic Matters *Education and Training Programs (course structure and content, quality of teaching and course delivery)Assessment mattersConduct of teaching staff and/or other studentsAttendance procedures (where relevant)Recognition of Prior Learning (RPL applications)Student supervision (while in class, on vocational placement or practicum)Issues relating to authorship or intellectual propertyOther (please describe briefly)

Other (please describe briefly) *

What are the details of your Complaint? *

What have you done so far to resolve your Complaint? *

What do you think needs to be done to address your Complaint? *

Declaration *

• I have read and understood the policies and procedures related to this form before submitting.
• I acknowledge that the submission of false, incorrect or incomplete information will result in delaying the processing of this form.

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